Privacy Policy

Energy Conservation Insulation ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy ("Policy") explains how we may collect, use, disclose, retain, and protect information when you visit https://www.eciinsulation.com/ (the "Website"), request a quote, contact us, apply for employment, or otherwise interact with us online. This Policy is intended for users in the United States and applies only to information handled by us in connection with the Website and related online interactions.

By using the Website, you acknowledge the practices described in this Policy. If you do not agree with this Policy, you may choose not to use the Website or provide personal information through it. This Policy does not create contractual rights or obligations beyond those imposed by applicable law.

1. Introduction and Scope

This Policy applies to personal information we collect through the Website and related online communications. It does not necessarily apply to information governed by a separate notice or agreement, including certain employee, contractor, business-to-business, or offline records where a different notice is provided.

Energy Conservation Insulation
20545 Builders St., Bend, OR 97701
https://www.eciinsulation.com/
Phone: 541-678-5566
Email: privacy@eciinsulation.com

2. Information We Collect

Depending on your interaction with us, we may collect the following categories of information. We do not necessarily collect every category from every visitor.

2.1. Personal Data

  • Contact and identifying information. Name, email address, telephone number, mailing or service address, company name, and other identifiers you provide.

  • Project, quote, and service information. Information about a property, project, requested products or services, scheduling needs, messages, attachments, and other details you submit when requesting information or a quote.

  • Commercial and transaction information. Information about products or services requested, considered, purchased, or provided, and related records. If payment information is collected online, it may be processed by a third-party payment provider rather than stored by us.

  • Communications. The content of inquiries, customer service communications, feedback, survey responses, and other correspondence with us.

  • Employment-related information. If you inquire about or apply for a position, we may receive contact information, work history, qualifications, application materials, and other information you choose to provide.

  • Device and usage information. IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits, interactions with Website features, and similar technical information.

  • Cookies and similar technologies. Information collected through cookies, pixels, tags, local storage, analytics tools, and similar technologies as described below.

  • Other information you provide. Any other information you voluntarily submit through forms, email, telephone calls, or other interactions with us.

The Website provides a Request a Quote workflow that asks visitors to provide details about a project so a custom quote can be prepared. Depending on the fields displayed and the information you choose to provide, we may collect contact information, project or property details, requested services, and message content.

2.2. Usage Data

When you use the Website, certain information may be collected automatically by our servers or by service providers that support Website operation, security, measurement, and communications. This information may be associated with a browser, device, cookie, or other identifier and may be combined with other information where permitted by law.

2.3. Sensitive Personal Information

Please do not submit sensitive personal information through general Website forms unless we specifically request it and it is reasonably necessary for the purpose described. We do not intend the general Website to collect sensitive information such as Social Security numbers, financial account credentials, precise geolocation, biometric identifiers, health information, or information about race, religion, political beliefs, or sexual orientation.

2.4. Tracking Technologies

The Website uses Google Tag Manager (GTM) to manage and deploy website tags and related measurement technologies. Through GTM or other website integrations, we may use analytics, performance, conversion, advertising, or similar tools, which may include Google Analytics depending on the Website configuration. These technologies may collect or receive information such as IP address, browser and device information, pages viewed, referring pages, dates and times of visits, interactions with Website features, and identifiers stored in cookies or similar technologies.

We and third parties that provide services to us may also use cookies and similar technologies to operate the Website, remember preferences, understand Website performance and usage, prevent fraud or abuse, measure marketing effectiveness, and improve our services. The particular tags and service providers used on the Website may change over time without requiring changes to this Policy, provided those uses remain consistent with the practices described here.

You can usually control cookies through your browser settings and, where available, through a cookie or privacy preference tool on the Website. Blocking or deleting cookies may affect Website functionality. Browser-based privacy signals, including Global Privacy Control, may be recognized where required by applicable law and supported by our Website configuration.

Third-party technologies are governed by the privacy practices of the applicable third parties. Their practices, features, and data collection may change independently of us.

3. How We Use Your Information

We may use personal information for purposes reasonably related to our business and your interactions with us, including to:

  • Respond to inquiries, quote requests, service requests, and other communications;

  • Provide, schedule, administer, support, and improve products and services;

  • Maintain business records and manage customer, vendor, and prospective-customer relationships;

  • Operate, maintain, personalize, troubleshoot, and improve the Website;

  • Measure Website traffic, usage, and the effectiveness of communications or marketing;

  • Send service-related communications and, where permitted by law, marketing or promotional communications;

  • Process employment inquiries and applications;

  • Protect the security and integrity of the Website, our systems, our business, and our users; detect and prevent fraud, misuse, or unlawful activity;

  • Comply with legal obligations, enforce agreements, establish or defend legal claims, and respond to lawful requests; and

  • Carry out other purposes disclosed at the time information is collected or with your consent.

4. How We Share Your Information

We may disclose personal information when reasonably necessary for the purposes described in this Policy, including to the following categories of recipients:

4.1. Service Providers

  • Service providers and contractors. Companies that provide hosting, Website development, analytics, communications, customer relationship management, security, professional, payment, or other business-support services. These parties may process information on our behalf or under their own applicable terms.

  • Affiliates and related companies. Our parent, subsidiaries, affiliates, or related businesses, where appropriate for internal administration, service delivery, business operations, or other purposes permitted by law.

  • Business partners. Suppliers, manufacturers, subcontractors, referral partners, or other parties involved in responding to a request or providing products or services, when appropriate.

4.2. Business Transfers

  • Business transaction recipients. Actual or prospective purchasers, investors, lenders, advisers, or other parties in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate safeguards where required.

4.3. Legal Requirements

  • Legal and safety recipients. Government authorities, regulators, courts, law enforcement, advisers, insurers, or other parties when we believe disclosure is required or permitted by law, necessary to protect rights or safety, or appropriate to investigate or prevent fraud or unlawful activity.

4.4. With Your Consent

  • At your direction or with your consent. Other recipients when you direct us to disclose information or otherwise consent to the disclosure.

4.5. Aggregated or De-identified Data

We may also disclose aggregated, anonymized, or de-identified information that is not reasonably capable of identifying you, subject to applicable law.

5. International Data Transfers

We are a United States business. Information collected through the Website may be processed and stored in the United States and in other locations where our service providers operate. If you access the Website from outside the United States, privacy and data-protection laws in those locations may differ from those in your jurisdiction. Where applicable law requires specific safeguards for a transfer, we will use legally recognized mechanisms as appropriate.

6. Data Security and Retention

6.1. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, security monitoring, secure transmission technologies, and other measures appropriate to the nature of the information and our systems. No security measure, internet transmission, or storage system is completely secure, and we cannot guarantee the absolute security of information.

You are responsible for using appropriate security precautions when communicating with us and for avoiding the transmission of confidential or sensitive information through unsecured channels unless specifically requested.

6.2. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and transaction records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. Retention periods vary based on the type of information, the nature of our relationship with you, operational needs, and applicable legal requirements. We may delete, anonymize, or de-identify information when it is no longer reasonably needed, subject to applicable law and backup or archival practices.

7. Your Data Protection Rights

7.1. General Rights

Depending on your state of residence and the law that applies to us, you may have some or all of the following rights with respect to personal information:

  • Request confirmation of whether we process your personal information and access certain personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information, subject to legal exceptions;

  • Request a portable copy of certain personal information;

  • Opt out of certain sales, sharing, targeted advertising, or profiling, where applicable;

  • Limit certain uses or disclosures of sensitive personal information, where applicable; and

  • Appeal a decision we make regarding a privacy-rights request, where applicable.

These rights are not absolute and may not apply in every circumstance. We may deny or limit a request when permitted by law, including when an exception applies or when we cannot reasonably verify the request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

7.2. Specific Rights by State

We do not treat personal information as a product that we sell for money. However, some state privacy laws define terms such as "sale," "sharing," or "targeted advertising" broadly enough to include certain disclosures of identifiers or internet activity to analytics, advertising, or similar technology providers. If our use of such technologies constitutes a sale, sharing, or targeted advertising under a law that applies to you, we will provide any required notice and opt-out method. We may also use or disclose de-identified or aggregated information as permitted by law.

Depending on your state of residence and whether an applicable state privacy law applies to us, you may have additional rights, including rights relating to access, correction, deletion, portability, sale or sharing, targeted advertising, sensitive personal information, profiling, appeals, or non-discrimination. These rights and available exceptions vary by jurisdiction.

7.3. How to Exercise Your Rights

To submit a privacy request, contact us at privacy@eciinsulation.com or call 541-678-5566. Please describe the request and provide enough information for us to identify relevant records and verify your identity. We may request additional information when reasonably necessary to verify a request. An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority and your identity.

You may opt out of promotional email communications by using the unsubscribe instructions included in the message or by contacting us. Even if you opt out of promotional communications, we may continue to send non-promotional messages related to an existing transaction, service, request, safety issue, or other business relationship.

8. Children's Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by law. A parent or guardian who believes a child has provided us personal information may contact us using the information in Section 1.

9. Links to Other Websites

The Website may contain links to, integrations with, or content provided by third-party websites or services. We do not control the privacy, security, availability, or content practices of third parties. This Policy does not apply to information collected directly by a third party under its own privacy notice. We encourage you to review the privacy notices of third-party services before providing information to them.

10. Changes to This Privacy Policy

We may revise this Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or other factors. The revised Policy will be posted on the Website with an updated "Last Updated" date. Changes become effective when posted unless a different effective date is stated or applicable law requires additional notice. We encourage you to review this Policy periodically.

11. Complaints and Supervisory Authorities

If you have questions or concerns about our privacy practices, or if you wish to make a privacy-related complaint, please contact us using the information below. We will review and respond as appropriate and as required by applicable law.

Depending on your state of residence and applicable law, you may also have the right to contact your state attorney general, consumer protection office, or other privacy authority regarding a privacy concern.

If you have questions, concerns, or requests regarding this Policy or our privacy practices, please contact us using the information below:

Energy Conservation Insulation
20545 Builders St., Bend, OR 97701
Phone: 541-678-5566
Website: https://www.eciinsulation.com/
Email: privacy@eciinsulation.com

Updated: October 7, 2026